Effective Date: 13/12/2024
We aim to ensure satisfaction with every purchase. Please review our return and exchange policies for a seamless experience.
General Guidelines
Items can be returned or exchanged within 14 days of receipt. Products must be unused, undamaged, and returned in their original packaging. Include the original receipt or proof of purchase.
Scenarios and Conditions
a. Defective or Damaged Products
If you receive a defective or damaged item, notify us within 48 hours. Provide photos/videos as evidence via email. We will arrange a free return and offer a replacement or refund upon inspection.
b. Wrong Item Received
- Report incorrect deliveries within 48 hours.
- Return shipping costs will be covered by us.
c. Unwanted or Incorrect Purchase
If you change your mind, return shipping costs are your responsibility.
d. Digital Products and Personalization
E-books, personalized items, and limited-edition products are non-refundable unless defective.
Steps to Return or Exchange
- Contact customer service at info@noonpublishing.com.
- Provide your order number and reason for return/exchange.
- Ship the item to the designated address.
- Refunds are processed within 7 business days after quality inspection.
Refunds
- Refunds are issued via the original payment method.
- In case of promotional discounts, refunds will be adjusted accordingly.
Exceptions and Limitations
- Items bought during clearance sales are final.
- Claims after 14 days are not eligible for returns/exchanges.
Quality Control Measures
All returned items undergo strict inspection. Non-compliance with our guidelines may result in:
- Refusal of refund/exchange.
Additional shipping charges for items returned to the customer.
Management Discretion
All return and exchange requests are subject to review and approval by our management. We reserve the right to approve or reject any request based on our assessment.
By completing a purchase on our website, you confirm that you have read and accepted our terms and conditions, including the return and exchange policy.